Privacy Policy

Effective date: October 2026

This Privacy Policy explains how Devil Truss, a proprietorship firm (“Giant Truss”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit www.gianttruss.com (the “Website”) or contact us through it. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with the rules made under them.

Information we collect

We collect only the information you choose to give us through our enquiry, contact and dealership forms:

  • Name, phone number and email address
  • Company name, city and state
  • Details of your enquiry, project or dealership interest
  • Any documents you choose to send us, such as a GST certificate for dealership applications

When you browse the Website, we may also automatically collect basic technical data such as your IP address, browser type, device type and the pages you visit. This helps us understand how the Website is used.

How we use your information

We use your information to:

  • Respond to your enquiries and send quotations
  • Process and evaluate dealership or distributor applications
  • Provide product information, support and warranty service
  • Share updates about our products, only where you have agreed to receive them
  • Improve our Website and services
  • Meet our legal and regulatory obligations

We do not sell or rent your personal data to anyone.

Consent

By submitting a form on the Website, you consent to us using your personal data for the purposes listed above. You can withdraw your consent at any time by writing to crm@gianttruss.com. Withdrawing consent will not affect anything we did with your data before you withdrew it.

Who we share your information with

We share your information only when needed, and only with:

  • Our authorised dealers and distributors, so they can serve you in your area
  • Service providers who help us run our business, such as website hosting, email and analytics providers, who must keep your data confidential
  • Government or law enforcement authorities, when required by law

Cookies

The Website uses cookies and similar tools, including Google Analytics, to understand how visitors use the site. These do not identify you personally. Our WhatsApp chat button is provided by WhatsApp (Meta), and messages you send through it are also covered by WhatsApp’s own privacy policy. You can block or delete cookies through your browser settings. Some parts of the Website may not work properly if you do.

How long we keep your data

We keep your personal data only as long as needed for the purposes it was collected for, or as required by law. After that, we delete it securely.

How we protect your data

We use reasonable security practices to protect your data from unauthorised access, misuse or loss. No method of sending data over the internet is completely secure, but we work to keep your information safe.

Your rights

You have the right to:

  • Ask what personal data we hold about you
  • Ask us to correct or update your data
  • Ask us to delete your data
  • Withdraw your consent at any time
  • Raise a complaint about how we handle your data

To use any of these rights, email us at crm@gianttruss.com. We will respond within a reasonable time.

Links to other websites

The Website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices of those websites.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it takes effect.

Grievance Officer

If you have any questions or complaints about this policy or your personal data, please contact:

If you are not satisfied with our response, you may approach the Data Protection Board of India.