Thank you for shopping with the giant truss Website. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.
We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
To initiate a return, please follow these steps: a. Contact our customer support team at email@example.com to request a Return Authorization (RA) number. b. Package the item securely, including all original accessories, and include the RA number on the package. c. Ship the item to the address provided with your RA number.
Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.
If you would like to exchange an item for a different size, color, or product, please contact our customer support team, and we will be happy to assist you in placing a new order while processing the return of the original item.
If your purchase is covered by a warranty, please refer to the warranty documentation included with the product for instructions on filing a warranty claim.
Certain items may not be eligible for return or refund, including:
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or refund, and we may ask for photographic evidence of the damage or defect.
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, it cannot be canceled.
Please note that our return and refund policy may be subject to change, and the policy in effect at the time of your purchase will apply.
For any questions, or concerns, or to initiate a return, please contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction with your Truss Website purchase.