Thank you for shopping with the giant truss Website. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging as when it was received.
• You must provide proof of purchase, such as an order confirmation or receipt.

To initiate a return, please follow these steps: a. Contact our customer support team at sales@gianttruss.com to request a Return Authorization (RA) number. b. Package the item securely, including all original accessories, and include the RA number on the package. c. Ship the item to the address provided with your RA number.

Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

2. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team, and we will be happy to assist you in placing a new order while processing the return of the original item.

4. Warranty Claims

If your purchase is covered by a warranty, please refer to the warranty documentation included with the product for instructions on filing a warranty claim.

5. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Personalized or customized products.
• Items that have been used, damaged, or altered in any way.
• Items not returned within the 30-day window.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or refund, and we may ask for photographic evidence of the damage or defect.

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, it cannot be canceled.

Please note that our return and refund policy may be subject to change, and the policy in effect at the time of your purchase will apply.

For any questions, or concerns, or to initiate a return, please contact our customer support team at sales@gianttruss.com. We are here to assist you and ensure your satisfaction with your Truss Website purchase.